UPTIME, Inc.
OEM SUPPORT

Let UPTIME help you reduce your Customer's Downtime.

Logistics Support Services & Solutions for the Original Equipment Manufacturer

Uptime can provide multiple levels of support and service response that an OEM may want to provide. In many cases, virtually instantaneous response to a customer support need is top priority. For your customers in the Silicon Valley Area Uptime is strategically located to assist our OEM partners.

Uptime is available to take action to fill a variety of service needs.

In short, we at UPTIME will provide our OEM Partner an opportunity to focus on their core competency while we support their customer. We are here to help reduce the emergency and rush requirements of your customers. We understand the amount of time and energy that an OEM needs to fulfill these urgent needs. Let UPTIME fulfill these needs for you, and let your company invest its time wisely.

We believe through partnering with an OEM, that together we can provide a far superior level of support.

See who we work with now: OEM PARTNERS

Call us to discuss your needs.

Part of our mission is:

  • "To provide opportunities for the industry we service to excel through focus"

  • "Provide a continually increasing level of support to the industries we serve at a profit."

In short, we at UPTIME will provide our OEM Partner an opportunity to focus on their core competency while we support their customer, AND support their customer at a continually increasing level.

If needed, Uptime will hire, train, and locate the service technician(s) for optimum performance matched to the OEM's customers' requirements. Uptime will work to always have a technician available for any preventive maintenance, emergency response, or support need.

It is important to note that Uptime is here to fill your needs however flexible we may need to be. The following items are only examples of typical available levels of support. Call us to discuss your needs further.

Let us assist with:

Support Items

Installations Services

Uptime can provide installation services across a wide range of needs, let us help you with some or all of the following:

From: Initial facilities inspection to assure customer is ready for the first phase of the installation

Through: Coordination of arrival of equipment including trucking; rigging; un-crating; and precision placement, alignment, and leveling of equipment. Unpacking and placement, assembly, and connecting of sub-assemblies. Complete Power Up and testing. Assistance with customer applications, training, and acceptance.

To: Follow up Courtesy / Training Calls

Resulting in: Total Customer Satisfaction Installation Package. We are willing to accept the responsibility for all of the above, and for the satisfaction of your customer.

We can also provide General Customer Support Services

From simple warranty support to complete "Total Customer Satisfaction" packages as seen fit by our OEM Partner. Let us help you with some or all of the following:

From: Warranty repair of installed equipment.

To: Response Time Guaranteed, time and regions to be specified. Phone Technical Support.

Also Including:

  • Preventative Maintenance Visits.
  • On going Applications Assistance
  • On Customer Site Training Courses
  • Follow up Courtesy and Training Calls
  • Specific Customer On Site Support: Any level of on site support and/or response time guarantee for a specific customer location. See "On Site Technical Resources Agreement" for more details.
  • Local Spares Warehousing and Optional delivery. Response time for spares guaranteed. Availability of specified spares within a specified window of time.
  • Total Customer Satisfaction Guaranteed. We are willing to accept the majority of the responsibility for the satisfaction of your customer. We can constantly monitor your customer and provide the level of support they need and provide critical feedback to the OEM.
  • Customer Support Contracts ranging from regularly scheduled Preventative Maintenance visits to complete Service and Spares Response Agreements. See "Customer Support Agreements" and call us for further details.

Further details on many of these items can be seen on the specific agreements. Call us to have one sent to you or to discuss the details.

See how we can help you.

We look forward to hearing from you soon.